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[Discussion] Bought gems won't download

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Posted on 11/4/13 11:03:51 AM | Show thread starter's posts only

So I bought the $9.99 gems pack, my money has been taken but I am yet to receive my gems. I tap the prompt it gives me saying I am yet to download the gems but every time I accept the prompt, it says 'purchase failed'.

Posted on 11/4/13 11:16:24 AM | Show thread starter's posts only

I didn't receive the gems that I purchased, what do I do?
If you haven't received the gems that you have purchased, you will need to contact Live Support with the following information:
In-game Name:
Email Address:
Payment Email Address:
Payment Method:
Order I.D:
Time of Purchase:
Purchase Amount: