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[Discussion] Gem purchase.

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#1
Posted on 11/10/13 4:51:26 PM | Show thread starter's posts only

I just purchased the 3300 gems for 19.99 bundle, now it just tells me that ive purchased it but they havnt been downloaded. Where are the gems ?

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#2
Posted on 11/10/13 5:24:56 PM | Show thread starter's posts only

Hmm Did you contact live support? That happened to me before, too, and I contacted live support for help. About 30 minutes later, I did receive the gems that I purchased, so I think it'd be the best for you to contact live support :)

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#3
Posted on 11/10/13 9:43:27 PM | Show thread starter's posts only

i had to do the same thing

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#4
Posted on 11/11/13 8:19:42 AM | Show thread starter's posts only

I didn't receive the gems that I purchased, what do I do?
If you haven't received the gems that you have purchased, you will need to contact Live Support with the following information:
In-game Name:
IGG I.D:
Email Address:
Payment Email Address:
Payment Method:
Order I.D:
Time of Purchase:
Purchase Amount:

Please read the FAQ before posting questions.

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