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[Off-Topic] Restore Purchases

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#1
Posted on 9/19/17 9:33:21 AM | Show thread starter's posts only

My little sister had purchased gems on Castle Clash and I didn't realize it until after she had spent the gems. I would like a refund

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#2
Posted on 9/19/17 12:54:27 PM | Show thread starter's posts only

can not be refunded, you should change your passwords so your little sister will not be able to buy gem anymore

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QC Vice-Leader
#3
Posted on 9/19/17 4:30:20 PM | Show thread starter's posts only

Your only options are to either contact IGG through live support, or contact Apple directly.

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#4
Posted on 9/19/17 4:41:32 PM | Show thread starter's posts only

Look at it this way, if you leave your credit card laying around and your child decides to order out and eats the food.  What do you suspect the chances of you getting a refund would be.

Now if you still had the gems readily available to exchange for the funds in this unfortunate situation, you would at least be in a position to bargain and reverse the transaction, but it seems totally unreasonable for you to believe that you should get a windfall because you did not properly safeguard your money or account.

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