I just won a hero crystal but didnt get it
A restarted the game and installed it again but the crystal is not there
Would you be so kind as to check your mailbox as that is where prizes are sent for collection. If by chance it is not there, then please use the link ingame for Live Support to further assist with this issue.
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What do you mean by Hero Crystal?
*If you mean Hero Card then check the Warehouse for it.
*If you mean the Hero itself then check the Heroes Altar for it.
*If you mean Soulstones then you need to access the Compendium, and you need 200 soulstones before you can exchange for the hero.
*If it was from Fountain Fortuna then it was indeed Soulstones and they will be automatically added to your total in the Heroes Compendium.