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[Bug & Suggestion] Didnt get my hero crystal

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#1
Posted on 10/5/18 9:28:12 AM | Show thread starter's posts only

I just won a hero crystal but didnt get it
A restarted the game and installed it again  but the crystal is not there
PLS HELP

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#2
Posted on 10/5/18 4:45:53 PM | Show thread starter's posts only

Would you be so kind as to check your mailbox as that is where prizes are sent for collection.  If by chance it is not there, then please use the link ingame for Live Support to further assist with this issue.

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#3
Posted on 10/7/18 1:39:11 AM | Show thread starter's posts only

What do you mean by Hero Crystal?
*If you mean Hero Card then check the Warehouse for it.
*If you mean the Hero itself then check the Heroes Altar for it.
*If you mean Soulstones then you need to access the Compendium, and you need 200 soulstones before you can exchange for the hero.
*If it was from Fountain Fortuna then it was indeed Soulstones and they will be automatically added to your total in the Heroes Compendium.

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