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[Bug & Suggestion] Paid for something and didn’t get it

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#1
Posted on 3/26/20 12:58:10 AM | Show thread starter's posts only

I purchased the update pack 2 for $10 which contained 166 50 gem cases which is 8,300 gems. I go to look if I got them and it says I only got 3,840 gems and that means I don’t qualify for the accumulation pack which is 7,800 gems. The only reason I purchased the update pack 2 for $10 was to qualify for the accumulation pack but it never gave me the full amount of gems I paid for which would have qualified me for the accumulation pack. Can u please fix this and give me the stuff I paid for and the stuff I should have qualified for if this stupid bug didn’t happen. Please email me back about this issue at jp2048246@gmail.com

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#2
Posted on 3/26/20 4:44:57 AM | Show thread starter's posts only

Hi Jp2462048. I'm very sorry but you might have taken the Jars of Gems as bonus gems. Jars of Gems in the Update Pack are considered as items. They are not bonus gems. You may please go to the Shop to check bonus gems today. There is a 95% bonus for every order. $9.99 pack gives a 95% bonus, which is 1400*0.95=1330 gems. So the total gems you'll receive for purchasing this pack is 1400+1330=2730 gems.

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